We’re here to help! If you have any questions about your order, need support with a product, or simply want more information, our team is ready to assist you.

📩 Email Support

For all general inquiries, order questions, or return requests, you can reach us anytime at:

support@trymasked.shop

We typically reply within 24 hours on business days.

📞 Phone Support

Prefer to speak with someone?

Call us at: 909-296-1202

Phone support hours:

Monday – Friday: 9:00 AM – 5:00 PM (PST)

🛍️ Order & Shipping Support

If you’re contacting us about an existing order, please include your:

  • Full name
  • Order number
  • Email used at checkout

This helps us respond faster.

📦 Returns & Exchanges

To start a return or exchange, please contact us through email or phone and our team will guide you through the process.

You can also fill out the form below.

🤝 Our Commitment to You

Your satisfaction is our priority. We aim to provide fast responses, friendly service, and reliable support for every customer.

Thank you for choosing TryMasked!

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